Guides for how to get started in Link & Learn:
Click here for the Volunteer Standards of Conduct Training/Test (Publication 4961)
Click here for the Intake/Interview & Quality review Training (Publication 5101)
Once you have completed your training, you are ready to take the exam! The online exam is on the Link & Learn Certification website. The exam is untimed, open book, and you can save your answers to complete the exam at a later time. You are allowed to use all available resources to answer the questions. The passing score is 80% and you will have two attempts. Here is what you will need:
Publication 4012 (Volunteer Resource Guide): This guide will be your ultimate resource! It will have everything that you will need to complete a tax return.
Publication 6744 (VITA Test/Retest): This is the printed certification exam. It will have the same questions that will be on the exam. It is recommended to work through the scenarios and answer the questions then logging into the Link & Learn Certification website to input your answers. The Basic and Advance certification exams consist of two parts (remember, you do not need to complete the Basic exam before taking the Advanced exam):
Once you have completed all necessary exams, you will log into the Link & Learn Certification website (www.LinkLearnCertification.com) and complete your exam. Refer to the Getting Started Guide on how to access the exams
The Volunteer Standards of Conduct Agreement shows all the certification exams that you have completed. All volunteers must sign and date the Volunteer Agreement to certify their adherence of the VITA Program Requirements. It is required to be submitted to VITA Program Staff via email and must be on file at every VITA site that you volunteer at.
Click here to view the guide on how to access and electronically sign your Volunteer Standards of Conduct Agreement.
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